TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024
Average Score (602 reviews):4.6
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:SalesMODEL:TiguanYEAR:2024
HAving done research, I determined I wanted to test drive 2 VWs and contacted a salesperson. We set a date, he followed up to confirm and was very clear about the time he had for me on the day of our appointment. He met each of my expectations and needs clearly and without any creepy salesmanship.
11-21-2024
Thank you for your feedback! Gunther Motor Company reviews every survey to improve customer experience processes.
TYPE:ServiceMODEL:TiguanYEAR:2020
TYPE:ServiceMODEL:JettaYEAR:2023
Andrew in service was top notch My appointment was at 12.00 and told Andrew I have a work related call meeting at 3:00pm so will have to leave if my lease car isn’t ready! He assured me it would be ready and it was ready at 2:00 very impressive. Thank you
TYPE:ServiceMODEL:ArteonYEAR:2023
Service advisor was great. But it took them over two hours to get to my car even with an appointment. Was just having one tire changed.
TYPE:SalesMODEL:TaosYEAR:2024
Mike was the Best!
11-19-2024
Thank you for your feedback! Gunther Motor Company reviews every survey to improve customer experience processes.
TYPE:SalesMODEL:TiguanYEAR:2024
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024
I've been to the Coconut Greek dealer before. It's definitely better. 4 hours and 20,000 miles is a very long time for maintenance and they delivered it 10 minutes late. They also delivered my vehicle without washing it. This made me sad. I gave 3 stars because of the service quality at the Coconut Greek dealer.
TYPE:ServiceMODEL:TiguanYEAR:2022
TYPE:ServiceMODEL:TiguanYEAR:2021
I waited more than four hours (with an appointment) to have a battery installed. The charge for this service was totally outrageous—-over $500. No way I would return to this dealership.