TYPE:ServiceMODEL:TiguanYEAR:2024
Average Score (602 reviews):4.6
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:TaosYEAR:2023
Very, very poor communication
TYPE:ServiceMODEL:AtlasYEAR:2018
Flexible and Friendly
TYPE:SalesMODEL:AtlasYEAR:2024
TYPE:ServiceMODEL:BeetleYEAR:2019
Gunther has always gone above and beyond to keep their customers happy. Drew is the best service advisor and always makes a great effort to accommodate my crazy schedule! Great dealership and employees!!
TYPE:ServiceMODEL:AtlasYEAR:2021
1) early morning appoint, car not looked at until late in day 2) replaced battery and getting electronic issues - have to bring in again
TYPE:ServiceMODEL:JettaYEAR:2019
TYPE:SalesMODEL:TiguanYEAR:2024
During my test drive I noticed the car was shaky which Chris said was normal because of transport. I was told by Chris Antle that a pre-delivery inspection was done on the vehicle, which I assumed would fix this issue and anything else that needed to be done to prepare the car for delivery. I was later told by Nyam that I only have a week to set up carnet to my VW app. When I go to register my car on that app, I found out the carnet feature on my new 2024 Tiguan SE-R line was still disabled and Ntam told me directly that a pre-delivery inspection was actually never done on the vehicle. I need to know why I was lied to by Chris Antle and why Nyam Smith as the Customer Service Director has done nothing to remedy this situation. This is completely unethical and bad business practice. I tried to reach out to Chris/ Nyam to see if I can come in this weekend to get the feature turned on my car and I have received no text, no call nor an email response from either parties.
TYPE:ServiceMODEL:BeetleYEAR:2019
TYPE:ServiceMODEL:PassatYEAR:2018