Average Score (602 reviews):4.6

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

602 Ratings

4.6 Average

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  • Deeanne C.12-14-2024

    TYPE:ServiceMODEL:JettaYEAR:2021

    Great experience. Lucas was Very knowledgeable and kept me up on my progress.

  • Monika H.12-13-2024

    TYPE:ServiceMODEL:JettaYEAR:2019

    I always have good experience with my service provider Lucas

  • Barbara R.12-13-2024

    TYPE:ServiceMODEL:TiguanYEAR:2024

    Just a simple oil change/tire rotation without any issues

  • Bunnie S.12-13-2024

    TYPE:ServiceMODEL:BeetleYEAR:2019

    5 star. Thank you! Grody

  • James S.12-13-2024

    TYPE:ServiceMODEL:TiguanYEAR:2023

    Ever since I leased a Tiguan 09-23, the entire situation has been beyond disgusting. The vehicle needed to be turned in under Lemon Law, but BW refused any such actions. The Dealer attempted to make a deal to exchange to a Taos, but with all of the hidden incidentals associated with the new lease, I’ve spent over $11K for two inferior automobiles. This will be the LAST TIME I will ever consider buying a VW. I cannot wait until this current lease is over so I can walk away from the entire situation. The worst inter actions with any Dealership I’ve had for the past FIFTY years!

  • Nancy H.12-12-2024

    TYPE:ServiceMODEL:AtlasYEAR:2024

  • Nicole D.12-11-2024

    TYPE:SalesMODEL:Atlas Cross SportYEAR:2024

    I had an amazing experience working with Miguel Alamao! From the start, he was patient, kind, and incredibly relatable, which made the car leasing process so much easier and more enjoyable. Miguel was attentive to my needs, took the time to answer all my questions, and never made me feel rushed or pressured. He communicated clearly and effectively, making sure I understood every step of the process. If you’re looking for a car salesman who truly cares about your satisfaction and goes above and beyond, Miguel is the person to see. Highly recommended!

    12-11-2024

    Thank you for your feedback! Gunther Motor Company reviews every survey to improve customer experience processes.

  • Susan G.12-10-2024

    TYPE:ServiceMODEL:TiguanYEAR:2024

  • Eduardo S.12-10-2024

    TYPE:ServiceMODEL:TaosYEAR:2023

    The best service

  • James K.12-09-2024

    TYPE:ServiceMODEL:TiguanYEAR:2024

    Excellent dealer and top notch service