TYPE:ServiceMODEL:JettaYEAR:2024
Prompt service, knowledgeable reception personnel.
Average Score (626 reviews):4.6
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:TiguanYEAR:2022
TYPE:ServiceMODEL:TaosYEAR:2022
I have been going to Lucas for years and he never disappoints. He never tries to up sale me anything and only does what is absolutely necessary for my car. He even found a promo that got me a free oil change this time, which was a great surprise!
TYPE:SalesMODEL:JettaYEAR:2025
TYPE:ServiceMODEL:TiguanYEAR:2019
Drew was fabulous give him a raise
TYPE:ServiceMODEL:TiguanYEAR:2024
TYPE:ServiceMODEL:JettaYEAR:2018
As a service technician myself it was disappointing that after communicating to service the importance of having the vehicle back on time and being reassured it would be ready on time that the technician did not verify parts were available and in stock before starting the repair. This caused my family to go without a vehicle for the whole week of Christmas and we were unable to see family for the holidays plus the inconvenience of going without our vehicle. I called for updates 6 times, 5 out of 6 times the person on the phone was very unenthusiastic and audibly annoyed and only provided answers such as " no one is available" and " we dont have an answer right now" . The actual service advisor was helpful and understanding when I was finally able to speak to him.
TYPE:ServiceMODEL:AtlasYEAR:2024
My service adviser, Drew, is a true professional.
TYPE:ServiceMODEL:JettaYEAR:2024
I had expectations of getting my phone system fixed. That didn't happen.
TYPE:ServiceMODEL:JettaYEAR:2021